Product Description
In his first book, Tony Hsieh - the widely-admired CEO of on-line shoe retailer, Zappos, explains how he created a unique culture and commitment to service that aims to improve the lives of its employees, customers, vendors and backers. Using anecdotes and stories from his own experiences and from other companies, Hsieh provides concrete ways that companies can achieve unprecedented success. Even better, he shows how creating happiness and record results go hand-in-hand. He starts with the 'Why' in a section where he narrates his quest to understand the science of happiness. Then he runs through the ten Zappos 'Core Values' such as 'Deliver WOW through Service,' 'Create Fun and A Little Weirdness' and 'Build a Positive Team and Family Spirit' and explains how you and your colleagues should come up with your own. Hsieh then details many of the unique practices at Zappos that have made it the success it is today, such as the philosphy of allocating marketing money into the customer experience, thereby allowing repeat customers and word-of-mouth be their true form of marketing. He also explains why Zappos's main priority is company culture and his belief that once you get the culture right, everything else - great customer service, long-term branding - will happen on its own. Finally, Hsieh explains how Zappos employees actually apply the Core Values to improving their lives outside of work - and to making a difference in their communities and the world --This text refers to the Audio CD edition.
About the Author
Tony Hsieh became involved with Zappos as an advisor and investor in 1999, about two months after the company was founded. He eventually joined Zappos full time in 2000.Under his leadership, Zappos has grown gross merchandise sales from $1.6M in 2000 to over $1 billion in 2008 by focusing relentlessly on customer service.
Product Details
- Hardcover: 253 pages
- Publisher: Business Plus; 1 edition (June 7, 2010)
- Language: English
- ISBN-10: 0446563048
- ISBN-13: 978-0446563048
LOVED IT
This is a truly inspiring story of success that any one in business should read. By creating happiness among employees, Tony has proven that this will lead to a profitable company. I can say for a fact that this works since one of the best jobs I ever had used these same principles and the company was quite profitable as well as the happy employees. I really enjoyed this one both as a memoir and business read.
WANT TO WIN A COPY OF THIS BOOK?
Please use a NEW AND SEPARATE comment for each entry.
Contest is open to anyone with a US or Canadian mailing addtress (no PO Boxes)
Winner will be chosen by Random.org on 7.12.10
Winner will have 48 hours to respond to email or a new winner will be chosen
This giveaway is sponsored by Hatchette Book Group and 1 to 3 copies will be available depending on entries.
+1 Leave a comment with an email address (you can do this daily for extra entries)
+1 Follow Me
+2 GFC Follower
+1 Be my friend on GoodReads HERE
+1 LIKE the new SWAMPED Facebook Page HERE
+1 Post about this giveaway on your social networking site and leave me a link here. You can do this daily and receive an entry for each link you leave. One per day per site.
+3 Blog about this giveaway and leave me a link
+1 Visit www.deliveringhappinessbook.com and leave me a comment about an interesting fact you found there.
I'd love to win this!
ReplyDeleteharvee44 at yahoo.com
I'm already a Google follower.
ReplyDeleteharvee44@yahoo.com
I am already a Goodreads friend!
ReplyDeleteharvee44 at yahoo.com
Please include me in your giveaway.
ReplyDeleteThanks
Debbie
debdesk9(at)verizon.net
I am a follower.
ReplyDeleteThanks
Debbie
debdesk9(at)verizon.net
This sounds like a very informative book. Thanks for the chance.
ReplyDeletedmkayes@gmail.com
I follow via Google Friend Connect #1
ReplyDeletedmkayes@gmail.com
I follow via Google Friend Connect #2
ReplyDeletedmkayes@gmail.com
LIKE the new SWAMPED Facebook Page
ReplyDeletedmkayes@gmail.com
This book just sounds so interesting! I would love to win a copy!
ReplyDeleteSuzanne
quzy(at)mac.com
I'm an "old" Google Friends Connect Follower!
ReplyDeleteSuzanne
quzy(at)mac.com
And I'm an "old" Goodreads friend!
ReplyDeleteSuzanne
quzy(at)mac.com
(gosh I'm feeling so "old" all of a sudden)
This book sounds amazing!
ReplyDeletebooks4sherry@yahoo.com
Following!
ReplyDeletebooks4sherry@yahoo.com
It looks like a good book and premise, please count me in!
ReplyDeleteJHolden955(at)gmail(dot)com
I'm a follower.
ReplyDeleteJHolden955(at)gmail(dot)com
GFC follower #1.
ReplyDeleteJHolden955(at)gmail(dot)com
GFC follower #2.
ReplyDeleteJHolden955(at)gmail(dot)com
At the website, the Happy Bus Book Tour looks cool! The Happy Bus pics look pretty darn fancy, probably good for this cross-country adventure.
ReplyDeleteJHolden(at)gmail(dot)com
I'd love this one. Please count me in. Thank you!
ReplyDeletenfmgirl AT gmail DOT com
I'm a GFC follwoer
ReplyDeletenfmgirl AT gmail DOT com
I'm your Goodreads friend
ReplyDeletenfmgirl AT gmail DOT com
I'm a GFC follower #2
ReplyDeletenfmgirl AT gmail DOT com
Blogged:
ReplyDeletehttp://cerebralgirl.blogspot.com/2010/06/book-giveaways-in-blogworld-06-26-10.html
nfmgirl AT gmail DOT com
#1
Blogged:
ReplyDeletehttp://cerebralgirl.blogspot.com/2010/06/book-giveaways-in-blogworld-06-26-10.html
nfmgirl AT gmail DOT com
#2
This comment has been removed by the author.
ReplyDeleteI'd love to win this!
ReplyDeletemeredithfl at gmail dot com
meredithfl at gmail dot com
ReplyDelete+2 GFC Follower
meredithfl at gmail dot com
ReplyDelete+1 Be my friend on GoodReads
meredithfl at gmail dot com
ReplyDelete+1 LIKE the new SWAMPED Facebook Page
meredithfl at gmail dot com
ReplyDelete+1 Visit www.deliveringhappinessbook.com.
I found that this book was #1 for two weeks on the NYT best sellers list!
This looks like a very informative book. Thanks for the giveaway.
ReplyDeletemtakala1 AT yahoo DOT com
Blof follower via GFC
ReplyDeletemtakala1 AT yahoo DOT com
"liker" on Facebook
ReplyDeletemtakala1 AT yahoo DOT com
Lance Armstrong calls this an awesome book, practical and personal.
ReplyDeletemtakala1 AT y ahoo DOT com
Daily entry 7/1.
ReplyDeleteJHolden955(at)gmail(dot)com
Daily entry 7/2.
ReplyDeleteJHolden955(at)gmail(dot)com
I found your review to be intriguing and one that I would take pleasure in reading.
ReplyDeleteThank you so much for hosting this giveaway.
steven(dot)capell(at)gmail(dot)com
I'd love to read this book. Please count me in.
ReplyDeletebgcchs(at)yahoo(dot)com
GFC Follower #1
ReplyDeletebgcchs(at)yahoo(dot)com
GFC Follower #2.
ReplyDeletebgcchs(at)yahoo(dot)com
I would love to win! Thanks for the giveaway!
ReplyDeletejeffintennessee at gmail dot com
Daily entry 7/10. Thanks!
ReplyDeleteJHolden955(at)gmail(dot)com
Would love to read this!
ReplyDeleterhoneygtn at yahoo dot com
I wanted to read it before I was even halfway done with your review!
ReplyDeletelynnx512 at gmail dot com
GFC follower #1
ReplyDeletelynnx512 at gmail dot com
GFC follower #2
ReplyDeletelynnx512 at gmail dot com
I tweeted:
ReplyDeletehttp://twitter.com/livelovelynn/status/18320069273
lynnx512 at gmail dot com
An interesting fact I found at www.deliveringhappinessbook.com :
ReplyDeleteTony Hsieh's last name is pronounced Shay.
lynnx512 at gmail dot com
I would like a chance to win thanks
ReplyDeletecams1031(at)gmail(dot)com
Would love to win - daily entry - thanks!
ReplyDeletelynnx512 at gmail dot com
Shared on Twitter:
ReplyDeletehttp://twitter.com/livelovelynn/status/18376758878
lynnx512 at gmail dot com